App support
How can we help?
Support for every app published by ElmaTech on the App Store and Google Play. Find a quick answer below, or write to us and a person will get back to you.
Help us help you faster
Include these in your message and we can usually solve it in one reply.
- The name of the app
- Your device model (for example iPhone 15 or Galaxy S24)
- Your iOS or Android version
- The app version, shown on its store page or in its settings
- What happened, and what you expected instead
- A screenshot or screen recording, if you can
Common questions
Email [email protected] with the name of the app, your device model, your iOS or Android version, and what you were doing when the problem happened. A screenshot or screen recording helps us find the cause much faster.
Subscriptions are billed by Apple or Google, so they are cancelled in your store account, not inside the app. On iPhone or iPad open Settings → your name → Subscriptions. On Android open Google Play → profile icon → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
Purchases are processed by the App Store or Google Play, and refunds are handled under their policies. Request one at reportaproblem.apple.com for Apple purchases, or from your order history in Google Play. If you get stuck, write to us and we will help where we can.
Make sure you are signed in to the same Apple ID or Google account you used to buy it, then use Restore purchases in the app’s settings. If it still does not appear, send us the receipt email from Apple or Google and we will sort it out.
If the app has a Delete account option in its settings, that is the fastest way. You can also send a request from our account deletion page without opening the app.
It depends on the app. Each store listing shows exactly what that app collects, and our Privacy Policy explains how we handle it across everything we publish.
Update to the latest version from the App Store or Google Play, close and reopen the app, and check your internet connection. If the problem continues, restart your device. Still stuck? Email us and we will look into it.
Use Forgot password on the app’s sign-in screen to get a reset link. If you signed up with Apple or Google, use the same button to sign in again. If the reset email does not arrive, check your spam folder, then contact us from the email address on the account.