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Account & data

Delete your account

Request deletion of your account and the data linked to it, for any app published by ElmaTech. You do not need to have the app installed.

How it works

  1. 01

    Send your request

    Use the form on this page, or email [email protected] from the address linked to your account. If the app has a Delete account option in its settings, you can use that instead.

  2. 02

    We confirm it is you

    To protect your account, we may reply to check that the request really comes from the account owner.

  3. 03

    We delete your data

    Your account and its data are deleted within 30 days, and we email you when it is done.

Have a subscription? Deleting your account does not cancel it. Cancel it first in your App Store or Google Play account, or you may still be charged. See how

Deletion request

What should we delete?

Opens your email app with the request ready to send to [email protected].

What happens to your data

What we delete, and what we keep.

Deleted permanently

  • Your profile: name, email address and profile photo
  • Sign-in credentials and linked sign-in providers
  • Content you created, uploaded or saved in the app
  • Preferences, settings and in-app history tied to your account
  • Push notification tokens and device links

Kept for a limited time

  • Records the law requires us to keep such as transaction or tax records, for the period the law sets.
  • Purchase history held by Apple or Google which is managed by those stores and cannot be deleted by us.
  • Anonymous, aggregated statistics that cannot be linked back to you.
  • Security and fraud-prevention logs kept for up to 90 days.
  • Backups which are overwritten within 90 days of deletion.

The exact data an app holds depends on the app. Full details are in our Privacy Policy.