Privacy Policy

01Who we are and what this policy covers

ElmaTech (“ElmaTech”, “we”, “us” or “our”) develops and publishes mobile applications, websites and related software. This Privacy Policy explains how we collect, use, share and protect information when you use:

• any mobile app published by ElmaTech on the Apple App Store or Google Play;
• our website at elmatech.net; and
• any other product or service that links to this policy.

Together we call these the “Services”. If a particular app needs to tell you something extra about how it handles data, it does so in its store listing or inside the app. That notice applies together with this policy.

ElmaTech is the controller of the personal information described here. You can reach us at [email protected].

02Information we collect

What we collect depends on which of our Services you use and which features you turn on. Not every app collects everything listed below. The privacy details on each app’s App Store page and the Data safety section of its Google Play page show exactly what that app collects.

Information you give us

• Account details — such as your name, email address, password or sign-in credentials, and profile photo, when an app lets you create an account.
• Content you create — text, photos, files and other content you add, upload or save in an app.
• Messages to us — what you send when you contact support, send feedback or fill in a form, including your email address.
• Purchase information — which in-app purchase or subscription you bought and when. Payments are processed by Apple or Google; we never receive your full card number.

Information collected automatically

• Device information — device model, operating system and version, language, time zone, app version and, where permitted, device or advertising identifiers.
• Usage information — which features and screens you use, how long sessions last and how you move through the app.
• Diagnostics — crash reports, error logs and performance data that help us find and fix problems.
• Approximate location — a general region (such as country or city) inferred from your IP address.

Information collected with your permission

Some features need access to things like your camera, photo library, microphone, precise location, contacts or notifications. An app only asks for these when a feature needs them, your device asks you first, and you can withdraw permission at any time in your device settings.

Information from other sources

If you sign in using Apple, Google or another provider, we receive the basic profile details you allow that provider to share, such as your name and email address.

03How we use information

We use the information we collect to:

• provide, operate and maintain the Services and their features;
• create and secure your account and sign you in;
• deliver purchases and manage subscriptions;
• answer your questions and provide customer support;
• understand how the Services are used so we can fix bugs and improve them;
• send service messages such as security alerts and important updates;
• send notifications you have opted in to;
• detect, prevent and respond to fraud, abuse and security incidents; and
• comply with legal obligations and enforce our terms.

We do not use your information to make decisions about you by purely automated means that have legal or similarly significant effects.

04Legal bases for processing

If you are in the European Economic Area, the United Kingdom or another region with similar laws, we rely on the following legal bases:

• Performance of a contract — to provide the Services you ask for.
• Legitimate interests — to keep the Services secure, understand usage and improve them, in ways that do not override your rights.
• Consent — for optional things such as device permissions, marketing messages and, where required, analytics or advertising identifiers. You can withdraw consent at any time.
• Legal obligation — where the law requires us to keep or disclose information.

05How we share information

We do not sell your personal information. We share it only in these situations:

• Service providers — companies that work on our behalf to provide hosting, databases, analytics, crash reporting, push notifications, email delivery and customer support. They may use the information only to provide those services to us.
• App stores and payment processors — Apple and Google process purchases and tell us whether a purchase or subscription is valid.
• Advertising partners — if an app shows ads, advertising partners may receive device identifiers and usage information to deliver and measure ads. Apps that show ads say so in their store listing. See “Analytics and advertising” below for your choices.
• Legal and safety reasons — when we believe disclosure is required by law, or necessary to protect the rights, property or safety of our users, the public or ElmaTech.
• Business transfers — if ElmaTech is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction. We will tell you before your information becomes subject to a different privacy policy.
• With your consent — in any other case, only when you ask us to or agree to it.

06Analytics and advertising

Our apps may include third-party software development kits (SDKs) for analytics, crash reporting and, in some apps, advertising. These tools may collect device identifiers, usage information and diagnostics as described above, under their own privacy policies.

You can limit this at any time:

• iPhone and iPad — go to Settings → Privacy & Security → Tracking to stop apps asking to track you, or decline when an app asks.
• Android — go to Settings → Privacy → Ads to reset or delete your advertising ID.

Our website does not use advertising cookies. It may store small amounts of data in your browser that are needed for the site to work.

07How long we keep information

We keep personal information for as long as your account is active or as long as we need it to provide the Services. After that we delete it or make it anonymous, unless we need to keep it for longer to meet a legal obligation, resolve a dispute or enforce our agreements.

• When you delete your account, we delete or anonymise the associated personal information within 30 days.
• Copies held in backups are overwritten within 90 days.
• Support messages are kept for as long as needed to resolve your request and for our records.

08Your rights and choices

Depending on where you live, you may have the right to:

• access the personal information we hold about you and receive a copy of it;
• correct information that is inaccurate or incomplete;
• delete your account and personal information;
• object to or restrict certain kinds of processing;
• receive your information in a portable format; and
• withdraw consent where we rely on it.

To use any of these rights, email [email protected] from the address linked to your account. We may need to confirm your identity before acting on a request, and we respond within the time the law requires. We will not treat you differently for exercising your rights.

Deleting your account

You can ask us to delete your account and associated data at any time from our account deletion page, or from inside the app where that option is available.

Other controls

• Change or revoke device permissions (camera, location, notifications and so on) in your device settings.
• Turn off push notifications in your device settings or in the app.
• Unsubscribe from marketing emails using the link in any such email.

Residents of the EEA and UK

You also have the right to lodge a complaint with your local data protection authority. We would appreciate the chance to address your concern first.

Residents of California

You have the right to know what personal information we collect, use and disclose, to ask us to delete or correct it, and not to be discriminated against for exercising these rights. We do not sell personal information. Where an app uses advertising partners in a way that counts as “sharing” under California law, you can opt out using the device controls described above or by emailing us.

09Children’s privacy

Unless an app clearly states otherwise, our Services are not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us at [email protected] and we will delete it.

10Security

We use technical and organisational measures to protect your information, including encryption in transit, access controls and regular review of how we store and process data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a breach that affects your personal information, we will notify you and the relevant authorities as the law requires.

11International data transfers

We and our service providers may process information in countries other than the one you live in. Those countries may have different data protection laws. When we transfer personal information internationally, we use safeguards recognised by law, such as standard contractual clauses, to protect it.

12Third-party links and services

The Services may link to websites or services that we do not operate. This policy does not apply to them, and we are not responsible for how they handle your information. Please read their privacy policies before using them.

13Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If the changes are significant, we will give you additional notice, for example inside the app or by email. Continuing to use the Services after a change takes effect means you accept the updated policy.

14Contact us

If you have questions about this policy or how we handle your information, contact us: